Unless notified otherwise, GentleCare will use FedEx (Federal Express) or UPS (United Parcel Service) to ship all orders, therefore we cannot ship to P.O. Boxes. Small orders under 10 pounds may be delivered via USPS (United States Postal Service).
All products shipped via UPS or FEDEX are insured and tracked to guarantee safe and timely delivery of your order. GentleCare will not be responsible for lost or damaged packages that are shipped to a P.O. Box per the customer request.
Return Policy: Quality Commitment: GentleCare will accept for return any product that is not 100% free from manufacturer defect!
All returns require authorization from a GentleCare customer service representative and GentleCare will only accept for return full shipments in original unopened packaging within 14 days unless approved otherwise.
Because shipping is included with our products and inspection and repackaging is necessary, there is a mandatory 25% restocking fee for all non-quality related return items and it is the responsibility of the buyer to pay for all shipping charges back to us via insured UPS or FedEx Ground service.
Damaged Merchandise Returns:
– Must be reported within 14 days of delivery via telephone or email.
– Must be noted on the original freight delivery receipt.
– Must be held for inspection by freight carrier.
GentleCare, at its own discretion, may accept the return of excess or unwanted product which will be subject to a minimum restocking charge equal to 25% of original invoice price less documented shipping and handling charges.
All non-quality-related returns must be approved by a GentleCare representative and must include a return authorization number on the package in order to receive a refund or credit. We will not be responsible for unauthorized returns and will not guarantee a refund or credit on these items.
Returned items must be in the original, unopened package and must be in good condition. Due to the nature of our products, GentleCare cannot and will not accept for returns any used or open packages. Any product returned that is opened will be disposed of and no credit will be issued.
All product returns, with the exception of quality-related returns, require pre-payment of all associated freight charges and a return authorization number. Items being returned must be insured to their purchased value .There will be no refunds for merchandise over 14 days.
GentleCare, cannot and will not accept for return any “Special Order” item that is not part of our day to day product offering. Special order items are items that are ordered specifically for a customer upon request. These items are not part of our day to day operation and typically cannot be resold or returned by us. Therefore, we have a no return policy as it relates to special order items.
Disclaimer: GentleCare is a division of: Paragon Solutions US, Inc. Paragon reserves the right to change any and or all information regarding policies, procedures, and costs associated with our products without prior notifications to existing customers or any persons wishing to conduct business with us.
Preparing, packaging and Ground Service normally takes between 2 – 5 business days to reach certain destinations. We will do our absolute best to make sure that your order is shipped the same or next day depending on when your order is received.